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হোম / রিফান্ড নীতি

রিফান্ড নীতি

Last Updated: March 15, 2026

Thank you for using our services. This Refund Policy explains the conditions under which refunds may be issued for purchases made through our website or platform.

1. General Policy

All payments made for our products or services are considered final. However, refunds may be granted in certain circumstances as described in this policy.

2. Eligibility for Refund

You may be eligible for a refund if:

  • The service purchased was not delivered as described.

  • There was a duplicate payment made by mistake.

  • A technical issue on our platform prevented proper service delivery.

  • The request is submitted within 7 days of the original purchase date.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchasing a service.

  • Failure to use the service within the allocated time.

  • Violation of our Terms of Service.

  • Incorrect information provided by the user during purchase.

4. Refund Request Process

To request a refund, please contact our support team with the following information:

  • Order or transaction ID

  • Date of purchase

  • Reason for requesting a refund

Our team will review your request and respond within 3–5 business days.

5. Refund Processing

If your refund request is approved:

  • The refund will be processed using the original payment method.

  • Processing time may take 5–10 business days, depending on your payment provider.

6. Service Cancellation

Users may cancel their services at any time. However, cancellation does not guarantee a refund unless the request meets the eligibility criteria outlined in this policy.

7. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

8. Contact Information

If you have any questions about this Refund Policy, please contact our support team through the contact information provided on our website.